Quality Policy & Quality Objectives
We are committed to delivering contemporary, high-quality, defect-free products through people development, innovation, strong partnerships, and environmentally responsible practices.
Quality Policy
Working together to delight our customers with contemporary, defect-free products.
We, the Members of Team SYNERGIES, commit ourselves to manufacturing and delivering the most contemporary, high-quality, defect-free products in the industry to our Customers.
We will achieve this by implementing customer-oriented business and manufacturing processes; within our immediate organization and amongst our supply partners, that will focus on innovation, defect prevention, and continual improvement.
WORKING TOGETHER TO DELIGHT OUR CUSTOMERS!
People
Building capability through targeted training and development.
- Enhancing the talent of our Team Members by providing training for at least six man-days per person every year.
Delivery
Ensuring our systems can meet specific customer delivery requirements.
- Enhance the system capability to meet the specific delivery requirements of our customers.
Quality
Reducing rejections and resolving complaints quickly and permanently.
- Reducing the overall plant rejection by 2% every year.
- Responding to customer complaints within 24 hours, resolving the problem within a maximum of 6 working days, and implementing systems to ensure its non-recurrence.
Supplier Partners
Enabling our supply base to upgrade their quality management and performance.
- Assisting and enabling our Supplier partners to upgrade their Quality Management Systems to reduce the rejects, and improve yields, thereby improving productivity and reducing costs.
Innovation
Driving continuous improvement through design, R&D and new technologies.
- Creation of new designs/models/products every year.
- Enhancing the number of Quality Circles to reduce costs and improve productivity.
- Incorporating mistake-proofing methods.
- Various R&D initiatives/methods improvements/methods studies.
- Experimentation with new technologies and processes.
Environment
Protecting people and the planet through safe and responsible operations.
- Achieving 1,000,000 safe man-hours in a year.
- Environmentally friendly processes.
- Proactively developing awareness of environmental care.
Explore our website to learn more about our products, production process and how we are delivering on our quality policy.