Privacy Policy - Synergies Castings LLC

1.Policy Scope

SYNERGIES CASTINGS OMAN (‘Synergies Castings Oman LLC’, ‘Synergies Castings LLC’, ‘SCO’, ‘We’, ‘Us’ or ‘Our’,) is committed to protecting the privacy of individuals (‘You’, ‘Your’,) with whom it deals and handles personal information it collects and holds in accordance with:

Electronic Transactions Law promulgated by Royal Decree No: (69/2008); and
Other Laws and regulations of the Sultanate of Oman related to protection of personal information, including the Personal Data Protection Law promulgated by the Royal Decree No. 6/2022.

This Privacy Policy explains how SCO, in carrying out its functions and activities managing, operating and developing SYNERGIES CASTINGS OMAN collects, uses, discloses and stores Your personal information. It also explains what information We may collect from You and why, how You may access and seek correction of the personal information We hold about You and how to complain about a breach of Your privacy and how We will deal with Your complaint.

This Policy may be amended from time to time if Our practices change with or without notice. The latest version of this Policy will appear on SYNERGIES CASTINGS OMAN’s website at: https://synergies-oman.com/. If you do not agree with the terms of this privacy policy, please do not access the website and/or submit Your information to Us.

This Policy does not apply to the information in any SCO employee records or to the information handling practices of any other SCO affiliates.

2.What kinds of personal information do We collect from You and hold?

The type of personal information SCO collects about You depends upon the nature of its relationship with You and Your dealings with Us. SCO collects personal information from job applicants, clients, customers, tenants (lessees and licensees), contractors, service providers, stakeholders, and the wider community in order to perform its functions and activities.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable to SCO, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Personal information that We collect from You may include:
- Your personal and/or professional contact details (such as name and title, address, email address, phone number, mobile);
- information about Your presence in SCO area, including voluntary participation in SCO events or competitions.
- information about Your involvement in any incident that occurs in SCO area.
- information about a complaint or any feedback You submit.
- Your employment history and professional and educational qualifications if You apply for a job with Us.
- Your driver’s license, passport, or Gate Pass Card (if required), and required information when You access certain IT systems.

SCO may also collect sensitive information about You. Sensitive information is a subset of personal information and includes information about Your health, race or ethnic origin, membership of a professional or trade organisation and criminal record. We may collect Your sensitive information in certain circumstances, including when You submit a job application or You are involved in an incident at Our site. We will only collect sensitive information from You or about You with Your consent unless otherwise required or authorised by law.

3.When do We collect Your personal information?

SCO collects Your personal information when You contact Us, apply for a job with Us, register with Our website, contribute to one of Our social media pages, enter the site, interact with Us as a customer, stakeholder or contracted service provider, apply for a SCO Gate Pass (if required) or lease or submit a tender for the provision of goods or services.

4.How do We collect Your personal information?

SCO will collect Your information in a fair and non-intrusive way. Wherever possible, We collect Your personal information directly from You. However, We may also collect personal information about You from someone else in the following circumstances:

if You are a job applicant, from job referees, academic institutions You attended and through police checks.
public sources, such as LinkedIn or other service providers.

5.Why do We collect Your personal information and how do We use or disclose it?

SCO collects personal information if it is necessary to carry out its functions and activities in managing, operating, and developing SCO and its business, delivering its facilities and services, and achieving integrated freight transport outcomes, including:

manage and ensure the safety of Our area;
ensure safe landside transport.
provide storage, terminal facilities, loading and unloading activities, and other incidental activities.
communicate with the community, government, and other stakeholders about its work and SCO projects.
to comply with its reporting requirements or other legal requirements in Sohar Industrial Area.

6.Can You choose to remain anonymous when dealing with Us?

You may elect not to identify yourself or You may use a pseudonym in Your dealings with Us, except where it is impracticable for Us to deal with You on this basis. SCO will always allow You to remain anonymous where it is practicable and lawful to do so.

However, there will be circumstances in which it will not be possible for SCO to interact with You anonymously, such as in complying with its legal obligations, when investigating incidents at SCO or complaints, issuing infringement notices under any applicable law or considering Your application for employment or tender or for any other services or activities.

7.Who do We disclose Your personal information to

7.1 We will comply with the Electronic Transaction Law promulgated by Royal Decree No. (69/2008) and other laws of the Sultanate of Oman related to the protection of personal information, including the Personal Data Protection Law promulgated by the Royal Decree No. 6/2022.
7.2 Any personal information collected from You may be retained by Us and deals with, as set out in these terms.
7.3 We will use any information We collect from You or You submit to Us, which identifies You only for the purpose for which it is collected or submitted, including contacting You to verify Your application or tender, and We will not use it for any other purpose or supply it to any third party except as required by law, authorised by You or set out in these Terms.
7.4 SCO may disclose Your personal information (including, in certain limited circumstances, Your sensitive information) to:
1. its third party service providers, agents, and contractors who provide financial, legal, and administrative;
2. or other services in connection with the operation of SCO business, for example, mailing houses; software developers, IT maintenance providers, and lawyers;
3. its related companies and affiliates; and
4. the Sultanate of Oman government departments, agencies and regulators.

Information provided to the above parties will be done on a confidential basis.

Generally, SCO only discloses personal information overseas if it is necessary to carry out its functions and activities. Personal information that You provide to Us via online survey tools such as Google Surveys is stored by the relevant third party survey provider who may hold Your personal information overseas.

8.Do We use and disclose Your personal information for direct marketing activities?

We may use and disclose Your personal information in order to contact You about Our services and projects that We think may be relevant to You.

We may do this by phone, email, post, SMS or a combination of these.

If You do not wish to receive direct marketing from Us, please use the “Contact us” section of Our website https://synergies-oman.com/ or call us on +968 2665 1800/01.

9.How do We hold Your personal information and keep it secure?

SCO holds Your personal information in a combination of electronic and hard copy files. We may combine personal information We receive about you with other information We hold about You. This includes information received from third parties.

SCO takes all reasonable steps to ensure that the personal information We hold is protected from misuse, interference and loss, and unauthorised access, modification or disclosure by the use of various methods, including password protection and secure storage.

Please contact Us immediately if You become aware, or have reason to otherwise believe, that there has been any unauthorised access, modification or disclosure of Your personal data that We may hold.

In the event of a data breach, such as the unauthorised loss, use or disclosure of personal information, We will assess and respond in line with the requirements contained in the article (11) below.

10.How can You seek access to, and correct of Your personal information?

You may request access to Your personal information by writing to Us or contacting Us at any time at the details below. We will need to verify Your identity before We can give You access. We will promptly acknowledge receipt, and We will endeavour to respond to Your request within a reasonable time.

In certain circumstances, SCO is permitted by law to refuse access to Your personal information, such as where providing access would have an unreasonably impact upon the privacy of other individuals or would reveal commercially sensitive information.

If We refuse You access to Your personal information, We will provide You with Our decision and how You complain if You are not satisfied with Our decision.

If You think that any personal information We hold about You is inaccurate, incomplete, out-of-date or irrelevant, You may ask Us to correct it. We will take reasonable steps to correct it unless We disagree with Your reasons. If We refuse to correct Your personal information, We will provide You with an explanation for Our decision.

11.How do You make a privacy complaint?

If You are concerned that SCO may have handled Your personal information in a manner that is inconsistent with this Policy or any other applicable law or regulation, You can submit a complaint by contacting Us on the details below. We will acknowledge receipt of Your complaint promptly and may need to verify Your identity and We may ask You to provide further information to enable Us to investigate Your complaint.

We will investigate Your complaint and notify You of Our decision and offer any resolution that We consider appropriate within a reasonable time.

If We are unable to satisfactorily resolve Your concerns about Our handling of Your personal information or if Your Complaint cannot be resolved, the courts of the Sultanate of Oman shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Terms or its subject matter under the Sultanate of Oman laws which governs these Terms.

12.Synergies Castings Oman LLC, contact details,

If You have any questions or comments about this Privacy Policy or You believe that SCO has breached Your privacy, You can contact Us at:

Synergies Castings LLC,
P.O. Box 69, P.C. 327,
Sohar Industrial Estate,
Sultanate of Oman,
Office Line: +968 2665 1800/01
Sales Line: +968 2665 1816
info@synergies-oman.com